Privacy Policy

Avco Energy Pvt Ltd ("Avco Energy", "we", "us", or "our") is committed to protecting the privacy of visitors to our website avcoenergy.in and individuals who interact with us through our advertisements, forms, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have over your personal data. By using our website or submitting your information through our advertisements or enquiry forms, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, respond to our advertisements, or submit an enquiry, we may collect the following categories of information:

• Personal Information: your name, email address, phone number, city or state, property type, and any other details you provide through contact forms, quote requests, ad landing pages, or when you call or message us.
• Project Information: electricity bill amount, monthly consumption, rooftop area, site location, and similar details shared to help us prepare a solar proposal.
• Technical Information: IP address, browser type, operating system, device identifiers, referring URL, pages visited, and time spent on the site.
• Cookies and Tracking Data: information collected through cookies, pixels, and similar technologies (including Meta Pixel, Google Analytics, and Google Ads tags) used to measure ad performance and improve the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide solar EPC quotations, site assessments, and project proposals.
• To contact you by phone, email, WhatsApp, or SMS regarding your enquiry or our services.
• To process and execute solar projects, including design, procurement, installation, and after-sales support.
• To measure the performance of our advertising campaigns on platforms such as Google, Meta (Facebook and Instagram), and LinkedIn, and to show you relevant ads.
• To improve our website, services, and customer experience.
• To comply with applicable laws, regulations, and government requirements relating to solar installations and business operations in India.

3. Advertising and Analytics

We run advertisements on Google Ads, Meta (Facebook and Instagram), and other digital platforms. These platforms use cookies and tracking pixels on our website to measure ad performance, identify audiences, and display relevant ads to you on other websites and apps. The information collected through these tools is generally aggregated and non-identifying, but may include your IP address and browsing behaviour. You can opt out of personalised advertising through your Google Ads settings, Meta ad preferences, or your browser's cookie settings.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following situations:

• With service providers and partners such as hosting providers, CRM tools, call centre partners, site survey teams, and installation contractors, strictly for the purpose of serving your enquiry or executing your project.
• With advertising and analytics platforms (Google, Meta, and similar) in the form of anonymised or aggregated data to measure campaign performance.
• With government authorities, DISCOMs, and financing partners where required to process subsidies, net-metering applications, loans, or for regulatory compliance.
• When required by law, such as in response to a court order, legal notice, or lawful request by a public authority.

5. Cookies

Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve your experience. Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, to provide our services, and to comply with our legal, tax, and regulatory obligations. When the information is no longer required, we securely delete or anonymise it.

8. Your Choices and Rights

You may opt out of offers, promotions, and additional services. To stop receiving marketing communications, follow the unsubscribe instructions in the emails. Even if you opt out, we may still send you non-marketing communications like security alerts and policy updates. You can correct or update your information by contacting us. You may also request the deletion of your personal information.

To exercise any of these rights, please write to us at info@avcoenergy.in.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing any personal information with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us at:

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000.